Overview: Responsible for assisting branches and other departments within the credit union by handling customer issues efficiently within assigned time frames daily. Responsible for loss prevention related to the credit union’s electronic services and check processing. Performs processing, journal entry preparation, and reconciliation functions pertaining to all check and electronic services transactions timely and accurately. This includes but may not be limited to ACH, ACH Origination, ATM/Debit Card disputes, Home Banking Bill Payments, Micro Deposits and Person to Person Transfers, Remote Deposit Capture performed via Mobile Banking, Check Deposits in Transit, Share Drafts, Corporate Checks (Cashier’s Checks, Accounts Payable Checks & Money Orders), Fed Savings Bonds, Shared Branch, ATM Deposits and Wire Transfers.

Job Scope and Responsibilities:

• Performs daily review and processes related to but not limited to ACH, ACH Origination, ATM Deposits, Bill Pay, Bonds, Card Claims/Disputes, Domestic/Foreign Item Collections, Drafts, Expense Checks, In clearings, Mobile Deposits, Money Orders, Official Checks, Person to Person Transfers, Transit Items, Domestic/International Wires, etc.
• Conduct investigations on questionable account activity, process fraud claims of moderate risk and complexity, and interact with staff, members, and other financial institutions and law enforcement as necessary.
• Follows established ECCU policies and procedures and meets and adheres to audit standards.
• Performs other duties and projects as assigned.

Qualifications:

• Two to five years of related work experience, including Central Operations, Deposit Operations, and/or Branch Operations background.
• Strong reading and interpretation skills, with the ability to write routine reports and correspondence.
• Excellent math skills, including the ability to perform basic mathematical operations and interpret data.
• Strong reasoning ability to apply common sense understanding and solve problems in standardized situations.
• Proficiency in MS Word, Excel, Outlook, and PowerPoint. Knowledge of Symitar preferred.
• No certifications or licenses are required.
• This role has no supervisory responsibilities.

Work Environment:

- Primarily indoor office work with a quiet to moderate noise level.
- Occasional travel to a branch.

Physical Demands:

- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision.
- The employee is regularly required to talk or hear.
- The employee is regularly required to stand, walk, use hands to fingers or handles, or feel and reach with hands and arms.
- The employee is occasionally required to stoop, kneel, crouch, or crawl.

Salary Range: $25-27 an hour

Location: In-office, Foothill Ranch, CA 92610

Equal Opportunity/Affirmative Action Employer:

Eagle Community Credit Union is committed to a workplace free from unlawful discrimination based on race, color, religion, sex, gender identity, age, national origin, citizenship, disability, sexual orientation, veteran status, genetic information, or any other protected classification under applicable federal, state or local law. This applies to all terms, conditions, and privileges of employment, including recruitment, hiring, assignment, training, promotion, compensation, evaluation, discipline, and discharge. For more information, please view the link provided.

Eagle Community Credit Union values the contributions of our diverse workforce, including those with disabilities. We comply fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. We are committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you are an individual with a disability and require reasonable accommodation during the employment selection process, please get in touch with accommodation@eaglecu.org. This email is created exclusively to assist disabled job seekers who cannot apply online due to their disability. Only messages left for this purpose will receive a response.

Benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement
• Volunteer Time Off