Position Overview:

As an integral part of the Eagle Community Credit Union team, the Member Service Center Representative is the first point of contact for our valued members seeking assistance over the phone. This role is pivotal in delivering the exceptional service that our community expects, addressing inquiries, and guiding our members through our range of financial products and services.

Key Responsibilities:

1. Member Service

   • Promptly and professionally handle inbound calls from our member base.
   • Address member inquiries relating to account details, transactions, and loan specifics.
   • Efficiently resolve any member concerns, seeking supervisory support for complex issues.
   • Introduce and provide information on Eagle Community Credit Union's product suite tailored to member needs.
   • Manage and process account-related requests.

2. Transaction Handling

   • Conduct standard financial transactions, including transfers, loan payments, and more.
   • Actively monitor for any suspicious or fraudulent activities, escalating concerns to the appropriate channels.

3. Documentation and Compliance

   • Maintain rigorous record-keeping for all calls and member interactions.
   • Uphold Eagle Community Credit Union's internal procedures and adherence to regulatory standards.

4. Team Integration

   • Engage in team discussions and training initiatives.
   • Provide constructive feedback to enhance our member-centric approach.
   • Partner with cross-functional teams for member issue resolution when required.

5. Continuous Learning

   • Stay abreast of Eagle Community Credit Union's evolving product and service offerings.
   • Participate in upskilling programs to continuously enhance expertise.

Qualifications:

• Education: High school diploma or equivalent. Additional qualifications or related coursework is a plus.
• Experience: Prior experience in a call center or customer service role. Experience in a credit union or financial institution is advantageous.
• Skills:
  • Stellar communication skills.
  • Proficient in relevant computer applications.
  • Ability to navigate challenging situations with grace and professionalism.
  • Adept at problem-solving and decision-making.
  • Strong member-centric approach.
  • Strong written and verbal communication skills. Bilingual proficiency in Spanish or Vietnamese is highly valued to better serve our diverse membership. Candidates of all language backgrounds are encouraged to apply.

Working Conditions:

• Standard office or call center setting.
• Extended periods working at a desk and computer.
• Adaptable work hours based on Eagle Community Credit Union's operational requirements.

Salary Range - $24 - $25.50 an hour

Equal Opportunity/Affirmative Action Employer

Eagle Community Credit Union is committed to a workplace free from unlawful discrimination based on race, color, religion, sex, gender identity, age, national origin, citizenship, disability, sexual orientation, veteran status, genetic information, or any other classification protected by applicable federal, state or local law. This applies to all terms, conditions, and privileges of employment, including, without limitation, recruitment, hiring, assignment, training, promotion, compensation, evaluation, discipline, and discharge. For more information, please view https://www.dol.gov/agencies/ofccp/posters.

Eagle Community Credit Union values the contributions of our diverse workforce, including those with disabilities. Eagle is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. Eagle is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. This Company prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact accommodation@eaglecu.org. This email is created exclusively to assist disabled job seekers who disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response.

Benefits Offered:

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off (PTO)
• Training Provided
• Tuition Reimbursement
• Volunteer Time Off
• Supplemental Insurance
• Employee Discounts