Title: Electronic Services Specialist I

FLSA Status: Non-Exempt

Location: Corporate Office (Foothill Ranch, CA 92610) - On-site

Pay Range: $23.00 - $27.00 an hour

Position Summary

The Electronic Services Specialist I supports the day-to-day processing of electronic transactions and services at Eagle Community Credit Union. This role plays a critical part in ensuring that member transactions are completed accurately, timely, and in accordance with established procedures.

Working closely with branches and internal departments, this position helps resolve routine electronic service issues, supports transaction processing across multiple channels, and contributes to consistent and reliable member experience. Responsibilities include handling items such as ACH transactions, mobile deposits, card-related activity, and other electronic services functions.

This role focuses on building foundational knowledge of electronic services operations while maintaining strong attention to detail, following established procedures, and supporting the credit union’s efforts in loss prevention and operational accuracy. Success in this position requires reliability, a willingness to learn, and a commitment to Eagle Community Credit Union’s ICARE values in every interaction.

Essential Duties & Responsibilities

• Process daily electronic services transactions, including ACH, ATM deposits, wires, mobile deposits, bill pay, drafts, ATM deposits and transfers
• Review transactions for accuracy and resolve routine discrepancies
• Assist with debit card disputes and transaction-related inquiries
• Monitor deposits in transit, shared branch activity, and related items
• Support branches and departments with electronic service requests
• Maintain accurate documentation and records
• Escalate complex or higher-risk issues to the appropriate staff
• Follow established policies, procedures, and audit standards
• Perform other duties and projects as assigned

Why This Role Matters

• Ensures member transactions are processed accurately and on time, which directly impacts trust and satisfaction
• Supports branches and internal teams so they can serve members efficiently
• Helps prevent errors and service disruptions by following strong operational processes
• Plays a key role in maintaining consistency across electronic services
• Builds the foundation for accurate operations and a reliable member experience

Qualifications

• 0–2 years of banking or operations experience
• Strong attention to detail and organization
• Ability to follow structured processes
• Good communication skills
• Basic proficiency in Microsoft Office

Physical Requirements

• Ability to sit for extended periods
• Frequent use of hands for typing and system navigation
• Ability to view screens for prolonged periods
• Occasional standing, walking, bending, or lifting up to 15 pounds

Equipment Used

• Computer and core banking system (e.g., Symitar)
• Microsoft Office (Outlook, Excel, Word, Teams)
• Phone and office equipment (printer, scanner, copier)

Work Schedule

• Standard business hours Monday through Friday
• Schedule may vary based on business needs
• Occasional overtime may be required
• Non-exempt employees must accurately record all time worked and comply with all meal and rest period requirements.

Equal Opportunity/Affirmative Action Employer

Eagle Community Credit Union is committed to a workplace free from unlawful discrimination based on race, color, religion, sex, gender identity, age, national origin, citizenship, disability, sexual orientation, veteran status, genetic information, or any other classification protected by applicable federal, state or local law. This applies to all terms, conditions, and privileges of employment, including, without limitation, recruitment, hiring, assignment, training, promotion, compensation, evaluation, discipline, and discharge. For more information, please view https://www.dol.gov/agencies/ofccp/posters.

Eagle Community Credit Union values the contributions of our diverse workforce, including those with disabilities. Eagle is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. Eagle is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. This Company prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact accommodation@eaglecu.org. This email is created exclusively to assist disabled job seekers who disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or on technical issues unrelated to a disability, will not receive a response.

Benefits Offered:

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off (PTO)
• Training Provided
• Tuition Reimbursement
• Volunteer Time Off
• Supplemental Insurance
• Employee Discounts